1. Overview
This Refunds and Cancellation Policy ("Policy") applies to all privacy and cybersecurity compliance engagements, including gap assessments, readiness reviews, audits, and related advisory services ("Services") provided by Resolve and Evolve ("we," "us," or "our") to clients ("you" or "the Client"). By engaging our Services, you agree to the terms set out below.
2. Nature of Our Services
Our engagements are professional, time and resource intensive services. Work typically begins with scoping, website gap assessment, infrastructure review, document review, stakeholder counselling, and dedicated analyst time that is reserved specifically for your engagement once a booking is confirmed.
Because of this, our Services are treated differently from off-the-shelf digital or physical products when it comes to cancellations.
3. No-Refund Policy
All fees paid for Services, including deposits, retainers, and milestone payments, are non-refundable once an engagement has been confirmed and scheduled. This applies regardless of whether work has formally commenced, as scheduling a confirmed engagement reserves analyst time and resources on your behalf.
- Fees paid to confirm a gap assessment, audit, or advisory engagement are non-refundable.
- Partial completion of a project does not entitle the Client to a partial refund of fees already paid.
- Add-on or out-of-scope work requested and subsequently cancelled by the Client is also non-refundable once authorized.
4. Rescheduling Instead of Cancellation
We understand that timelines shift. Rather than cancelling and forfeiting your engagement, Clients may reschedule a confirmed session, assessment start date, or project milestone, subject to the following conditions:
- Reschedule requests must be submitted in writing (email is acceptable) at least 2 business days before the scheduled start date or milestone.
- Each engagement may be rescheduled up to one time at no additional charge. Subsequent reschedule requests may incur a rebooking fee of 15% of the total engagement cost.
- Reschedule requests made with less than the required notice, or failure to attend/provide access on the scheduled date, may be treated as a missed engagement and billed in full.
- Rescheduled work will be redelivered based on our then-current availability and is not guaranteed to match the original timeline.
5. Engagements We Cannot Reschedule or Refund
Certain milestones cannot be rescheduled without consequence, including:
- On-site or live interaction sessions cancelled with less than 2 business days notice.
- Final report delivery dates where underlying analysis has already been completed.
- Any work explicitly marked as final, non-cancellable, or rush-delivery at the time of booking.
6. If We Cancel or Fail to Deliver
If Resolve and Evolve is unable to deliver the Services as agreed, due to our own scheduling failure, unavailability, or inability to perform the engagement, you may choose between rescheduling at no charge or receiving a refund for the portion of fees corresponding to work not yet delivered. This is the only circumstance under which a monetary refund will be issued under this Policy.
7. Force Majeure
Neither party will be liable for delays or failure to perform caused by events beyond reasonable control, including natural disasters, government action, internet or infrastructure outages, or other circumstances of force majeure. In such cases, affected engagements will be rescheduled in good faith rather than cancelled or refunded.
8. How to Request a Reschedule
To request a reschedule, please contact us with your engagement reference, the original scheduled date, and your preferred new date:
- Email: support@resolveandevolve.co
We will confirm receipt of your request and propose new dates within 2 business days.
9. Changes to This Policy
We may update this Policy from time to time to reflect changes in our engagement process or applicable law. The version posted on resolveandevolve.co at the time of your booking will govern that engagement. Material changes will be communicated to active clients where reasonably possible.
10. Governing Law
This Policy is governed by the laws of India, without regard to conflict-of-law principles. Any disputes arising from this Policy will be subject to the exclusive jurisdiction of the courts of Bengaluru, Karnataka.
11. Contact Us
If you have questions about this Policy, please reach out to:
Resolve and Evolve
resolveandevolve.co
support@resolveandevolve.co